Tel: 01442 505 444
TERMS & CONDITIONS
By hiring with Always & Forever Wedding Floral Hire the customer understands and agrees to the below Rental Terms, Damage and Insurance, Refund Policy, Cancellation and Order Changes terms:
RENTAL TERMS
The customer is aware that our standard rental period consists of 5 days. The flowers are set to arrive 2 days prior to your wedding date and are to be shipped on the next available shipping day after your wedding date. For example, if your wedding is on a Saturday, your flowers will arrive by the Thursday before and should be shipped back to us by Monday following your wedding. If the your 5th day falls on a holiday, then the florals should be shipped on the next available shipping day to prevent a late fee.
Late shipping fees will apply if we do not receive our product back within the agreed timeframe.
To notify us of late shipments please send an email to foreverflowers4hire@gmail.com or please give us a call at 01442 505 444.
All items should be packed and ready for return either by collection (as pre-arranged) or by returning in the original shipping boxes using the included return shipping label to the following address:
Forever Flowers 4 Hire Ltd, 31 Gravel Hill Terrace, Hemel Hempstead, Hertfordshire HP1 1RJ,
PAYMENT TERMS
Customers have 2 Options for payment:
1) Make a 50% Deposit to secure your items. with the remaining 50% balance due no later than 21 days before your wedding date. We will send you a reminder 45 days prior to your balance being due.
2) Pay in Full.
DAMAGE INSURANCE
A damage waiver fee of £25 will be applied to the total of all outbound floral orders to accommodate small floral incidentals and cover stains and normal wear on our products. It is the responsibility of the customer to ensure that our products are protected from exposure to (1) water, (2) open flame (3) harm’s way. The customer agrees to handle our products with care throughout their event and to properly pack the items as they came. The damage waiver fee DOES NOT cover items that are not returned. The customer will be FULLY responsible for costs up to 200% of the order value or item not returned to fully replace any item(s) that are not returned or any item that has extensive damage and that is no longer suitable for future rentals.
REFUND POLICY | CANCELLATION
Deposits are non refundable, If circumstances necessitate rescheduling an event, full credit of monies previously paid will be applied to the new event date, subject to notification within 90 days and subject of the product/s availability.
ORDER CHANGES
We are happy to work with you on order additions as available and ask that you make us aware of such additions as soon as you know. Orders requiring removals should be made to us at least 60 days prior to your event.